Shipping and Delivery

Shipping and Delivery Policy

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Thank you for shopping with Pepetra! This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website www.pepetra.com. By placing an order on our Site, you agree to the terms outlined in this policy.

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Order Processing

​Order Confirmation
Order Acknowledgment: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order and provides details about your purchase.
Order Processing Time: Orders are processed within 1-2 business days. Processing times may vary during peak periods or due to unforeseen circumstances.

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Changes and Cancellations
Order Changes: If you need to make changes to your order, please contact us within 24hrs at pepetra.com@gmail.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Order Cancellations: To cancel an order, please contact us within 24 hours of placing the order. Once the order has been shipped, it cannot be canceled.

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Shipping

Shipping Methods and Costs
Shipping Options: We offer various shipping options to meet your needs. The available shipping methods and their costs will be displayed at checkout.
Free Shipping: Free standard shipping is available on orders for both Domestic and International orders.

Expedited Shipping: Standard shipping charges will be available if customers wish to take this service.

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Delivery Times

International Shipping

• Standard Shipping: Delivery typically takes 5-10 business days.

• Expedited Shipping: Delivery typically takes 3-5 business days.

Domestic Shipping

• Standard Shipping: Delivery typically takes 5-7 business days.- 

• Expedited Shipping: Delivery typically takes 3-7 business days.
   

Please note that delivery times are estimates and may vary based on your location and any delays with the shipping carrier.

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International Shipping
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• Customs and Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Pepetra is not responsible for any additional charges imposed by customs authorities.

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Tracking and Delivery

Order Tracking

•  Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Delivery Issues
Delayed or Lost Packages: If your package is delayed or appears to be lost, please contact us at pepetra.com@gmail.com. We will work with the shipping carrier to resolve the issue.
Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Pepetra is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

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