Cancellation and Refund Policy

Cancellation and Refund Policy

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At Pepetra, we strive to ensure that our customers are satisfied with their purchases. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds for products purchased from our website www.pepetra.com. By placing an order on our Site, you agree to the terms outlined in this policy.

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Order Cancellation

Cancellation Before Shipment
Timeframe: Orders can be canceled within 24 hours of placing the order.
Procedure: To cancel your order, please contact our customer service team at pepetra.com@gmail.com with your order number and cancellation request. We will confirm the cancellation and process a full refund to your original payment method.
Exceptions: Orders already processed or shipped cannot be canceled.

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Cancellation After Shipment

Return Process: If you wish to cancel an order after it has been shipped, please follow our return process as outlined in our [Return and Exchange Policy]. Once the product is returned and inspected, we will process a refund according to our refund policy.

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Refund Policy

​Eligibility for Refunds
Return Conditions: To be eligible for a refund, products must be returned in their original condition, unused, and with all original packaging.
Timeframe: Refund requests must be initiated within 15 days of the delivery date.

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Refund Process

Initiating a Return: To initiate a return, please contact us at pepetra.com@gmail.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the product.
Inspection and Approval: Once we receive your returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process the refund to your original payment method.
Refund Timing: Refunds are typically processed within 7-10 business days after we receive and inspect the returned product. Please note that it may take additional time for the refund to appear on your credit card statement or bank account, depending on your financial institution.

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Non-Refundable Items

Customized Products: Personalized or custom-made products are not eligible for refunds unless they are defective or damaged upon arrival.
Final Sale Items: Items marked as "final sale" or "clearance" are not eligible for refunds or exchanges.

 Shipping Costs
Original Shipping Costs: Shipping costs are non-refundable, except in cases where the product is defective or we have made an error with your order.
Return Shipping Costs: You will be responsible for paying the return shipping costs, except in cases where the product is defective or we have made an error with your order.

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Defective or Damaged Products

Reporting Defects or Damage
Timeframe: If you receive a defective or damaged product, please contact us within 7 days of delivery.
Procedure: To report a defective or damaged product, please contact us at pepetra.com@gmail.com with your order number, a description of the issue, and photos of the defect or damage.

Resolution
Replacement or Refund: We will arrange for a replacement product to be sent to you or process a full refund, including any shipping costs, once we have verified the defect or damage.

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